• Our brand new building with plenty of parking (including handicapped parking) and easy access to our first floor offices
• Our Electronic Medical Record system that will improve your visit from check-in to check-out and everything in between 
• Our phone system will make reaching us easier and more efficient
• Early morning urgent care for our patients only, from 7:30 - 8:00 am, Monday through Friday - this is walk-in urgent care for those quick sick visits before school or work - patients will be seen on a first come, first served basis
• We have plenty of urgent slots throughout the day to accommodate our patients
• We are proud to partner with Mercy Hospital's LifeLabs with a full service lab on the second floor of our building and with Performance Rehabilitation in our new building next door, offering a full range of physical and occupational therapies

Policies (updated 12/28/2010)

To improve patient care and to maximize your positive experience at our practice, we will be following policies and procedures (this is not an all inclusive list of our policies and procedures). 

You will be required to wear a mask in the office if you are coughing or showing other flu-like symptoms.  We appreciate your cooperation with this policy to help prevent the spread of flu.

**UPDATED**Cancellation policy:  If you need to cancel your appointment, we would like at least 24 hours notice.  We understand that there may be exceptions (i.e., a sick child, a last minute change in your work schedule, car trouble), but we would appreciate as much notice as you can give us.  Multiple last minute cancellations may result in a cancellation fee and/or discharge from our practice.

Cellphones:  We ask that you turn off your cellphones before entering our offices.  If you must take a call, we will ask you to step outside until your call is completed. 

**NEW**Insurance Co-pays:  If you have a co-pay with your insurance, you are expected to pay it at the time of your visit.  If you do not have your co-pay, you will be invoiced the amount of the copay plus a late fee of $10. 

Insurance referrals:  Please call 413.213.0550 and choose option "2".  Follow the prompts to leave us your insurance referral request.  Your referral will be taken care of within 24 hours.   Please note:  Many insurances no longer require referrals - if you are unsure about whether you need one, please speak to our office staff.  

Long term/chronic pain medication:  As a general policy, we do not manage/prescribe long term pain medications.  We are happy to work with you to determine what medications and strategies will best serve your needs and will be happy to refer you to a pain management specialist/center in your area. 

**NEW**No-show policy:  We strive constantly to provide a high level of care to our patients.  This includes an ability to see patients as quickly as possible when they need to be seen.  If you do not come in for a scheduled appointment, you have taken a slot that we could have given to another patient.   Multiple "no-shows" may result in a no-show fee and/or discharge from our practice. 

Paperwork (school/sports physical forms, disability paperwork, etc.):  Before dropping off or mailing this paperwork to us, please make sure you have included your name and date of birth, and any claim information (for workers comp, disability or motor vehicle accident forms).  Please indicate whether or not you will pick up the completed forms or would like them mailed to you.  Please give us 5 business days to complete the paperwork.    Please note:  we cannot complete school forms with immunizations and medical information unless the patient has had a physical within 1 year of the request.

Prescription refills:   Please call 413.213.0550 and choose option "1".  Leave the requested information about your prescription refill and your refill will be processed within 48 hours.   Most prescriptions are sent electronically to the pharmacy, however, certain prescriptions must be printed and will need to be picked up.  You will be asked to sign for your prescription when you come to pick it up.  If you need to send someone to pick up your prescription, this person must be over 18 years of age and must present a photo ID at the time of pickup.

**NEW**Test results:  Normal test results (labs, xrays, mri's, etc.) will be mailed to you within 10 days of their receipt in our office.  If there is a critical or abnormal result, you will be contacted by telephone.

Swift River Medical Associates
2011 Holiday Schedule